Conflict Resolution Skills Training for Eldercare Professionals & Nurses:
Working with Families in Conflict
Upcoming Dates To Be Determined
Please contact us
for more information
or to schedule in
Next Dates To Be Determined
9:30 am – 3:30 pm
Participants qualify for:
5 hours of CCM continuing education credits*
5 Social Work CEUs**
Families don’t always agree on what is best for Mom or Dad as they face difficult transitions. The goal of this training is to help you work with clients and their families when there is disagreement in the ranks. You will learn tools to:
- Work with parties with strong emotions
- Understand and identify interests (vs. positions)
- Communicate more effectively and use "Active Listening"
- Build skills to aid conflict resolution and consensus building
Elder Decisions® is a mediation, training and consulting firm that has led the way nationally in developing conflict resolution training programs for social workers, care managers, and others who provide services to elders. This program is recommended for professionals who work with multiple family members making difficult decisions.
"We were very pleased with the training Elder Decisions provided for my team. We continue to discuss and incorporate what was learned.... The trainers were great!"
- Kate Granigan, LICSW, C-ASWCM, VP of Geriatric Care Management, Overlook C.A.R.E.
"The BEST training I've ever attended (and there have been many). The program was highly interactive and the presenters were articulate, interesting, organized, knowledgeable, warm and flexible. Thank you!"
- Karen Zweig, The Move Maven
"As a Geriatric Care Manager, I work with families who are often conflicted about elders who are in transition. Family members want to do "what is best" for their relatives, but are sometimes at odds about the best means of arriving at consensus as a group when faced with difficult, emotional decisions. I recently attended an Elder Decisions Conflict Resolution Skills for Eldercare Professionals workshop and found the valuable skills I learned to be very helpful when working with families. I would highly recommend attending an Elder Decisions workshop to any professional who works with elders and their families."
- Michael Novack, LICSW, Geriatric Care Manager, Elder Resources
“I want to re-iterate how valuable I found the seminar. Having reviewed the notebook and my notes, I am realizing how much I gained! It was an excellent experience...I am hoping you will do more trainings for those of us who are interested. Thank you again for a really worthwhile day!”
- Laura Kaplan, MSW, Connecticut Eldercare Solutions, LLC
Cost: $225. Includes coffee and morning muffins, a delicious luncheon, and course materials.
The Walker Center, 171 Grove Street, Newton, MA www.walkerctr.org
Walker Center lodging available ($85 Single / $199 Double / $115 Triple - room rates subject to change). Walker Center phone: 617-969-3919.
Lead Trainer: Crystal Thorpe
Continuing Education Details:
* This program has been pre-approved by the Commission for Case Manager Certification to provide continuing education credit to Certified Case Managers (CCMs).
** This program has been approved for 5.0 Continuing Education Credits for relicensure in the period of October 1, 2012 - September 30, 2014, in accordance with 258 CMR. Boston University School of Social Work Authorization Number B-14-148.
Certificates of completion for CEU documentation purposes will be provided at the conclusion of the program.
Cancellation Policy: We reserve the right to cancel the training and cannot be held responsible for airfare expenses or other travel costs. Registrants will be notified by email of cancellation by the Elder Decisions® Cancellation Deadline (see below). In such case, full refunds will be issued.
Registrants: If a registrant cancels by the Full Refund Cancellation Deadline (see below), a full refund will be issued. After that date, a refund cannot be issued, although you may send a substitute attendee.
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Please note: If you wish to keep a copy of this form or are mailing in a check, please print this page before your press "submit."
You may mail your check to:
Elder Decisions®, a division of Agreement Resources, LLC
30 Walpole Street
Norwood, MA 02062
Please include a copy of the printout with your check. Thank you.